FREQUENTLY ASKED QUESTIONS
ONLINE TRAVEL ADVISOR
1.Why would I need an ONLINE TRAVEL ADVISOR?
This SERVICE is for YOU if:
* YOU respect and value your time
* YOU want a stress-free, successful and enjoyable experience when visiting Bucharest
* YOU want a tailor made quality assistance
2.Service Details and working hours
WORKING HOURS: 10:00-20:00
3.I want to purchase services. What’s my next step? What do I need to get started?
PAYMENT – online via E-shop or bank transfer
4.How much notice do you require for the service?
It depends on how complex is the agenda, the best is to have 5 days in advance of your travel date
5.How do I book it?
Service is available once you paid based on a booking confirmation from our Advisor via: whatsapp/e-mail/phone call
6.How do I get assistance during the trip:
1h Personal Meet&Greet & Virtual Assistance via: whatsapp/e-mail/phone call.
7.How can I communicate with my personal assistant? Will I always have the same personal assistant?
We provide our guests with an Executive Host for the 2days subscription option.
8.How will I know how much time I’ve used and which services have been completed?
If you choose on demand/pay as you go service is by request, If you choose enjoy Bucharest package is 2 days time since you arrive in the city.
9.I have to cancel services I booked for a particular day – what do I do? Only in case that you purchased the 2 days subscription and your trip was canceled you will get 50% of the money back.
10.What if I am unhappy with the services?
100% Money Back Guaranteed-If you’re not satisfied, we’re not satisfied! That’s why we’ll happily give your money back for our service. We want you to be totally happy with our service, so we are proud to offer your money back guarantee if, after every effort to meet your expectations has been made in good faith and you are not completely satisfied.
ONLINE RELOCATION ADVISOR
1.Why would I need an ONLINE RELOCATION ADVISOR?
This SERVICE is for YOU if:
* YOU respect and value your time and budget
* YOU want EASY &HASSLE FREE TRANSITION TO A NEW COUNTRY: we help you make a smooth and successful transition into your new life in Bucharest!
* YOU want a tailor made quality assistance
* YOU WANT TO FEEL AT HOME IN BUCHAREST
2.Service Details and working hours
Monday – Friday 9 a.m. – 6 p.m.
3.I want to purchase services. What’s my next step? What do I need to get started?
a.You Inquire and complete the quick form Get to know us with the convenient date and time for you: best is to inquire with 48h in advance
b.in maximum 24h we will reply and confirm the booking
c.online meeting-we assess your needs and determine next steps of how we can help
d.buy the service via e-shop
4.What forms of payment do you accept?
PAYMENT – online via E-shop, bank transfer
5.How much notice do you require for the service?
48h- Online personal assistance services in real-time.
6.How can I communicate with my personal relocation advisor? Will I always have the same personal assistant?
Relocation consultant assigned for the individual/family
Virtual Assistance via: whatsapp/e-mail/phone call.
7.How will I know how much time I’ve used and which services have been completed?
Online assistance has 2 hours service structure:1h skype online consulting 1h for the service: Your Advisor will provide you with the required information for the service via e-mail, phone, whatsapp
8.I have to cancel services I booked for a particular day – what do I do?
We will reschedule it at the convenient date and time for both parties
10.What if I am unhappy with the services?
100% Money Back Guaranteed-If you’re not satisfied, we’re not satisfied! That’s why we’ll happily give your money back for our service. We want you to be totally happy with our service, so we are proud to offer your money back guarantee if, after every effort to meet your expectations has been made in good faith and you are not completely satisfied.
ONLINE PERSONAL EXPAT CONCIERGE
1.Why would I need a personal concierge?
*Balance, relaxed living stress-free-successful and enjoyable experience when living Bucharest
*Time for yourself, family and friends- we value your time while enjoying the life abroad
*Help you feel at home in Bucharest- before you know it you will feel like a local
2.Subscription Details and working hours
The concierge subscription covers the consultancy services offered by Bucharest Advisors until the fulfilment of the request
will offer all agreed services in due time
working hours depends on the type of subscription: Monday – Friday 9 a.m. – 6 p.m., also emergency support 24h
3.I want to purchase services. What’s my next step?
a.You Inquire and complete the quick form Get to know us with the convenient date and time for you: best is to inquire with 48h in advance
b.in maximum 24h we will reply and confirm the booking
c.online meeting-we assess your needs and determine next steps of how we can help (what type of subscription is recommended for you)
d.buy the service via e-shop
4.What forms of payment do you accept?
PAYMENT – online via E-shop, bank transfer
5.How do I pay for service/product of the supplier?
The requested service/product will be paid to the supplier, directly or through Bucharest Advisors, depending on the client’s choice
6.How can I communicate with my personal assistant? Will I always have the same personal assistant?
Bucharest Advisors will designate a consultant assigned for the individual/family
Virtual Assistance via: whatsapp/e-mail/phone call.
7.Who do I contact if I have an emergency situation during non-business hours?
Your personal concierge or Call Center number 0722674226
7.How will I know how much time I’ve used and which services have been completed?
A minimum of 1-hour is required for each task. If your concierge specialist is traveling to multiple locations, a two-hour minimum is required. Our service area includes Bucharest and Ilfov county within a 20km. Services outside of this area may incur additional fees.
9.I have to cancel services I booked for a particular day – what do I do?
A cancellation is possible free of charge up to 5 working days before the service date. Cancellation fees will incur thereafter. Please note that in the General Terms and Conditions, which explains our cancellation policy in detail.
10.What if I am unhappy with the services?
100% Money Back Guaranteed-If you’re not satisfied, we’re not satisfied! That’s why we’ll happily give your money back for our service. We want you to be totally happy with our service, so we are proud to offer your money back guarantee if, after every effort to meet your expectations has been made in good faith and you are not completely satisfied.
11.How much notice do you require for the service?
A minimum of 48-hour notice is typically required for all services, however, same and next day requests will be accommodated as our schedule permits.
For event coverage (coordination, planning, etc), we recommend a minimum of 2-week notice to ensure adequate staffing.
12.How long will it take to process my concierge request?
Depending of the complexity we give you a preliminary estimate of the time required to fully deal with your query. Our estimate will be based on our expert assessment of your request, but is not a guarantee. However, if we require more time to process your request, we will inform of this before proceeding with the additional work.
For requests beyond what is covered by concierge requests, the charge will be billed hourly or on a per request basis.
13.Can you guarantee to help with my request?
We handle every legal and ethical request
We can guarantee to do our best. Whether or not we can provide the information and/or assistance that you require will of course depend on the specific nature of your request. We will only charge you for concierge services, however, if we have fulfilled your request to your satisfaction. It may be that your request proves impossible to satisfy, for example if the services or information you are interested in are not actually available in Bucharest. In which case, we will only charge you, with your approval, once we are confident that we have exhausted all possible avenues in our attempts to fulfill your request.
Our motto is ‘your ask is our task’ and we will try our utmost to arrange anything as long as it is legal, moral and ethical. If we can’t perform the services for you, we will source someone who can. If we can’t arrange or source it, we will find you the next best alternative.